fk9999 Frequently
Asked Questions

You must be at least 18 years old to register and play on fk9999. Age verification is enforced both at registration and again before any withdrawal is approved. fk9999 takes its 18+ policy seriously — any account found to belong to a minor will be permanently closed and all funds returned to the verified payment source.

fk9999 KYC verification is required before your first withdrawal. Log in, go to Account Settings, and upload a clear photo of your National Identity Card (NID) or passport, plus a recent proof of address. Our verification team reviews documents within 24 hours on business days. You will receive a confirmation email once your account is fully verified.

To reset your fk9999 password, click "Forgot Password" on the login page and enter the email address or mobile number linked to your account. You will receive a reset link or OTP code within a few minutes. If you do not receive it, check your spam folder or contact fk9999 support via live chat for manual assistance.

No — fk9999 permits only one account per person. Duplicate accounts are a violation of the Terms and Conditions and may result in the closure of all associated accounts and forfeiture of any bonuses or pending withdrawals. If you believe a duplicate account was created in error, contact the fk9999 support team immediately to resolve the situation.

To close your fk9999 account, contact our support team via live chat or email at [email protected] and submit an account closure request. Any pending withdrawals will be processed to your verified payment method before the account is closed. Alternatively, if the reason is problem gambling, you can request a self-exclusion through the Responsible Gaming section of your account settings.

To deposit via bKash on fk9999, log in, go to the Deposit section, select bKash, and enter the amount you wish to deposit. You will be shown an fk9999 bKash merchant number — send the specified amount from your bKash app and include your fk9999 username as the reference. Deposits are credited to your fk9999 wallet within a few minutes of confirmation.

bKash deposits on fk9999 are typically credited within 5 to 15 minutes of the transaction being confirmed on the bKash network. During peak hours or network congestion, this may extend to 30 minutes. If your deposit has not appeared after 30 minutes, contact fk9999 support with your bKash transaction ID and our team will resolve it promptly.

The minimum deposit on fk9999 is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. This low threshold is designed to make fk9999 accessible to players across Bangladesh regardless of budget. There is no maximum deposit limit enforced by the platform, though your individual bKash or Nagad account limits may apply.

The minimum withdrawal amount on fk9999 is ৳500. Withdrawals are processed to the same payment method used for your most recent deposit. To initiate a withdrawal, go to the Withdraw section of your account, enter the amount and your mobile wallet number, and submit the request. Most withdrawals are completed within 1 to 4 hours after KYC verification is approved.

fk9999 processes most withdrawal requests within 1 to 4 hours for verified accounts. Withdrawals submitted during off-peak hours (midnight to 6 AM BST) may take slightly longer. If your withdrawal has been pending for more than 6 hours, contact fk9999 support via live chat with your withdrawal reference number and the team will investigate immediately.

fk9999 does not charge any platform-side fee on standard withdrawals. However, your mobile wallet provider (bKash, Nagad, or Rocket) may apply their own standard transaction charges when receiving funds. Check your provider's current fee schedule for details. fk9999 recommends using Nagad for withdrawals as it typically has the most competitive fee structure among supported wallets.

Yes — fk9999 fully supports Nagad, Rocket, and Upay for both deposits and withdrawals, alongside bKash. The process is identical across all four wallets: select your preferred provider in the Deposit or Withdraw section, follow the on-screen instructions, and include your fk9999 username as the payment reference. Visa and Mastercard are also accepted for deposits.

To bet on cricket on fk9999, navigate to the Cricket section from the main menu. You will find pre-match and live in-play markets covering Bangladesh Premier League (BPL), IPL, T20 World Cup, Test matches, and ODI series featuring the Bangladesh Tigers. Select your match, choose a market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet.

fk9999 offers a wide range of cricket betting markets including match winner, toss winner, top batsman, top bowler, total runs over/under, first wicket method, player performance specials, and live in-play betting on ball-by-ball outcomes. BPL and IPL matches receive the deepest market coverage, with T20 World Cup fixtures also receiving extensive prop betting options.

Yes — fk9999 is fully optimised for mobile browsers and works smoothly on Android and iOS devices without requiring any app download. The entire platform, including live casino, cricket betting, slots, and account management, is accessible through your mobile browser. Simply visit fk9999.vip on your phone, log in, and you have full access to all features.

Slot games on fk9999 from providers such as Pragmatic Play, NetEnt, and Microgaming typically carry RTPs ranging from 94% to 97%, depending on the specific title. The RTP for each game is displayed in the game's information panel — tap the "i" or "Info" button before starting a session. Higher-RTP games offer better long-term theoretical returns, though individual session outcomes are determined by certified random number generators.

All games on fk9999 are supplied by reputable third-party providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — whose random number generators are independently certified. This means game outcomes are determined by algorithms that cannot be predicted or manipulated. fk9999 does not alter game outcomes in any way; results are generated entirely by the provider's certified software.

fk9999 offers a welcome bonus for new players on their first deposit. To claim it, register a new account, make your first qualifying deposit via bKash, Nagad, or Rocket, and the bonus will be credited to your account automatically. Bonus terms including minimum deposit, wagering requirements, and eligible games are displayed during registration and in the Promotions section of your account.

Wagering requirements on fk9999 bonuses specify how many times the bonus amount must be wagered before it can be withdrawn as cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before the bonus converts to withdrawable funds. Full wagering terms for each promotion are listed in the Promotions section of the fk9999 website.

Yes — fk9999 rewards regular players through a tiered loyalty programme. As you play, you accumulate points that advance your account through progressive VIP levels. Higher levels unlock benefits including faster withdrawals, higher deposit limits, dedicated account managers, exclusive reload bonuses, and invitations to special BPL and IPL betting promotions. Details of the current loyalty structure are available in the VIP section of your fk9999 account.

Bonus funds on fk9999 cannot be withdrawn immediately — they must first meet the wagering requirement attached to that specific promotion. Until the wagering threshold is reached, bonus funds are ring-fenced in your bonus wallet and cannot be cashed out. Your real-money deposit balance, however, is always available for withdrawal at any time, subject to standard KYC verification.

Yes — fk9999 regularly runs special promotions tied to major occasions in Bangladesh, including Eid, Pohela Boishakh (Bengali New Year), Victory Day, and key cricket tournaments such as the BPL season and T20 World Cup. These promotions typically offer enhanced deposit bonuses, free bet credits, or cashback deals. Check the Promotions section of your fk9999 account during these periods for current offers.

fk9999 is a safe and reliable platform that uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never sold to third parties. All games are supplied by independently certified providers, ensuring fair play. fk9999 operates with full transparency and provides responsible gaming tools to all players.

fk9999 protects your data using 256-bit SSL/TLS encryption for all transmissions, encrypted storage for sensitive fields, and strict internal access controls. We do not store your bKash PIN or bank passwords — payment authentication is handled entirely within each provider's secure environment. Our privacy policy, available at fk9999.vip/privacy-policy, sets out full details of how your data is collected, used, and protected.

To self-exclude from fk9999, log in and go to Account Settings, then select Responsible Gaming and choose Self-Exclusion. You can select a period of 30 days, 3 months, 6 months, 1 year, or permanent exclusion. During self-exclusion, all access to your account, deposits, and marketing communications are suspended. You can also request self-exclusion immediately by contacting our 24/7 support team via live chat.

fk9999 customer support is available 24 hours a day, 7 days a week. The fastest method is live chat on the fk9999 website — a support agent typically responds within 2 minutes. You can also reach us by email at [email protected] or via WhatsApp at +880 1700 000000. For responsible gaming emergencies, our team is always available and will prioritise your request.

Yes — fk9999 provides self-service deposit limit controls available in Account Settings under Responsible Gaming. You can set daily, weekly, or monthly deposit caps in BDT. Limit reductions take effect immediately, while limit increases require a 24-hour cooling-off period before they apply. This delay is deliberately built in to protect players from making impulsive decisions during a gaming session.

If you feel that gambling is starting to negatively affect your finances, relationships, or mental health, the first step is to contact the fk9999 support team immediately via live chat — our team is trained to handle these conversations with care and complete confidentiality. We can activate a time-out, set deposit limits, or process a self-exclusion on your behalf right away. We also recommend speaking with a trusted family member or healthcare professional. Please visit our dedicated Responsible Gaming page for full guidance.